Hardware Support
Track IT Hardware, Networking & Cyber Security
Duration 120 hours
Skill Level Intermediate
Language English

About this Course

As a hardware support technician, it is essential to have a good understanding of operating systems (OS) and how they interact with hardware. In …
Learning Mode: Learn at ALC or at Home

Detailed Course Curriculum

Hands-on module breakdown aligned with MKCL production standards and industry requirements.

  • Introduction to Operating Systems
  • Types of Operating Systems
  • Overview of Microsoft Operating System
  • Introduction to Linux operating system
  • Client vs Server Operating System
  • Installing software for Writing CD and creating ISO images
  • Windows 10 Operating System
  • Windows 10 installation
  • Types of Partitions
  • Basics of Computer Networking
  • Different types of Internet Connectivity
  • Difference between Static and Dynamic IP Address
  • Configuring Wi-Fi network
  • Identifying System Unit Components 
  • Input Hardware Devices
  • Output Hardware Devices
  • Basic Hardware Connections
  • Modern Types of Connectors – USB, OTG, NFC
  • External Hardware and Peripherals Connections
  • Motherboard Overview 
  • Motherboard Components
  • Understanding CPU characteristics
  • CPU Cooling Techniques 
  • Multimedia Devices
  • Identifying Storage Devices 
  • SATA Drives 
  • SSDs
  • SCSI Drives 
  • Overview RAID storage
  • Understanding laser printers
  • Understanding Inkjet Printers 
  • Understanding Thermal Printers 
  • Understanding Impact Printers 
  • Setting up and Installing a Printer 
  • Wireless printing
  • Printer toner refilling
  • Installing Various Types of Hardware Components 
  • Readers and scanners
  • Projector
  • CCTV and Surveillance system
  • Computer Firmwares
  • Assembling a PC 
  • UPS and Inverters
  • Basic Electronics overview
  • Servicing laptop hardware * Tablets vs Laptops
  • Troubleshooting hardware devices
  • Troubleshooting laptop components
  • Troubleshooting Hard Drives 
  • Troubleshooting Printers
  • Desktop chip level repairing basics
  • Mobile repairing – Basics of mobile repairing
  • Laptop chip level repairing basics
  • Computer Safety Procedures
  • Managing Computing Environments 
  • Managing Safety Hazards
  • PC Hardware-Electrostatic Discharge Tools
  • Computer and Laptop Cleaning Tools
  • PC Hardware Diagnostic Tools
  • Securing Computers
  • Computer Hardware Recycling
  • Communication and Professionalism
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Target Audience & Who Should Join
• Students in Technical Fields studying computer hardware, electronics, or IT-related fields who need practical knowledge in assembling PCs and troubleshooting common issues.
• IT Support Technicians aiming to build or enhance their skills in troubleshooting, assembling, and maintaining computer hardware.
• Aspiring PC Technicians interested in starting a career in PC building, maintenance, and repair, learning how to work with system unit components and peripherals like printers.
• IT Professionals working in IT departments who need to manage hardware, printers, and other peripherals in corporate environments.
• Office Technicians / Professionals in office environments responsible for maintaining and troubleshooting hardware issues to ensure smooth operations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

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