As a hardware support technician, it is essential to have a good understanding of operating systems (OS) and how they interact with hardware. In …
Learning Mode: Learn at ALC or at Home
Detailed Course Curriculum
Hands-on module breakdown aligned with MKCL production standards and industry requirements.
Introduction to Operating Systems
Types of Operating Systems
Overview of Microsoft Operating System
Introduction to Linux operating system
Client vs Server Operating System
Installing software for Writing CD and creating ISO images
Windows 10 Operating System
Windows 10 installation
Types of Partitions
Basics of Computer Networking
Different types of Internet Connectivity
Difference between Static and Dynamic IP Address
Configuring Wi-Fi network
Identifying System Unit Components
Input Hardware Devices
Output Hardware Devices
Basic Hardware Connections
Modern Types of Connectors – USB, OTG, NFC
External Hardware and Peripherals Connections
Motherboard Overview
Motherboard Components
Understanding CPU characteristics
CPU Cooling Techniques
Multimedia Devices
Identifying Storage Devices
SATA Drives
SSDs
SCSI Drives
Overview RAID storage
Understanding laser printers
Understanding Inkjet Printers
Understanding Thermal Printers
Understanding Impact Printers
Setting up and Installing a Printer
Wireless printing
Printer toner refilling
Installing Various Types of Hardware Components
Readers and scanners
Projector
CCTV and Surveillance system
Computer Firmwares
Assembling a PC
UPS and Inverters
Basic Electronics overview
Servicing laptop hardware
* Tablets vs Laptops
Troubleshooting hardware devices
Troubleshooting laptop components
Troubleshooting Hard Drives
Troubleshooting Printers
Desktop chip level repairing basics
Mobile repairing – Basics of mobile repairing
Laptop chip level repairing basics
Computer Safety Procedures
Managing Computing Environments
Managing Safety Hazards
PC Hardware-Electrostatic Discharge Tools
Computer and Laptop Cleaning Tools
PC Hardware Diagnostic Tools
Securing Computers
Computer Hardware Recycling
Communication and Professionalism
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Target Audience & Who Should Join
• Students in Technical Fields studying computer hardware, electronics, or IT-related fields who need practical knowledge in assembling PCs and troubleshooting common issues.
• IT Support Technicians aiming to build or enhance their skills in troubleshooting, assembling, and maintaining computer hardware.
• Aspiring PC Technicians interested in starting a career in PC building, maintenance, and repair, learning how to work with system unit components and peripherals like printers.
• IT Professionals working in IT departments who need to manage hardware, printers, and other peripherals in corporate environments.
• Office Technicians / Professionals in office environments responsible for maintaining and troubleshooting hardware issues to ensure smooth operations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Ready to start Hardware Support?
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