Soft Skills
Track Front Office
Duration 120 hours
Skill Level Intermediate
Language Marathi, Hindi

About this Course

This course has been designed especially for young individuals who want to acquire Soft
Skills including Communication Skills leading to or resulting …
Learning Mode: Learn at ALC or at Home

Detailed Course Curriculum

Hands-on module breakdown aligned with MKCL production standards and industry requirements.

  • Psychology of Success
  • Self-Awareness and Self-Acceptance
  • Self-Management
  • Interpersonal Relationships
  • Collaboration and Cooperation
  • Time Management
  • Smart Goal Setting
  • Decision Making
  • Problem Solving (Conflict Management)
  • Emotional Intelligence
  • Positive Health
  • Ethics and Values
  • Being Sensitive Towards Others, Society and Nature
  • Effective Communication
  • Listening
  • Non-Verbal Communication
  • Interpersonal Communication
  • Communication within a Group
  • Social Skills (Diversity)
  • Presentations
  • Written Communication
  • Email Communication
  • Technology Mediated Communication
  • Visual Communication
  • Mass Communication
  • Public Speaking
  • Critical Thinking
  • Scientific Attitude
  • Being Flexible
  • Being Confident
  • Being Effective
  • Being Creative and Innovative
  • Art Appreciation
  • Grooming
  • Resume Writing
  • Interview Preparation and Appearing for an Interview
  • Negotiation Skill
  • Service Orientation
  • Quality Orientation and Customer Delight
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Target Audience & Who Should Join
• Students and Recent Graduates: Individuals preparing to enter the workforce who wish to improve their interpersonal and professional skills.
• Job Seekers: Those aiming to enhance their employability by developing competencies in communication, teamwork, and problem-solving.
• Working Professionals: Employees seeking to advance their careers by refining their soft skills for better workplace interactions and leadership roles.
• Entrepreneurs and Business Owners: Individuals looking to improve their personal effectiveness in managing teams, clients, and business operations.
• Individuals Preparing for Competitive Exams: Candidates aiming to strengthen their soft skills, which are often assessed in interviews and group discussions.
• Homemakers and Retirees: Individuals interested in personal development and enhancing their communication and interpersonal skills.
• Community Leaders and Volunteers: Those involved in community service or leadership roles seeking to improve their ability to collaborate and lead effectively.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

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