Track
Service Management
Duration
30 hours
Skill Level
Beginner
Language
English
About this Course
Learn to validate ideas, build business models, and launch ventures with real-world impact.
Learning Mode: Learn at ALC or at Home
Detailed Course Curriculum
Hands-on module breakdown aligned with MKCL production standards and industry requirements.
- Types of service sectors in India
- Differentiators of the service sector in India
- Challenges faced by the service sector in India
- Service Sector in India
- Opportunities for the Service Sector in India
- Advantages of the Service Sector in India
- What’s New in Services
- Opportunity Recognition & The Opportunity Assessment Plan
- Nature of International Entrepreneurship
- Importance of International Business to the Firm
- Motivations to Go Global
- Available Distribution System
- Strategic Effects of Going Global
- Foreign Market Selection
- Entrepreneurial Entry Strategies
- Entrepreneurial Partnering
- Implications for the Global Entrepreneur
- Information Sources
- International Vs Domestic Business (PESTEL Analysis)
- Culture
- Aspects of International Trade
- The nature of entrepreneurship
- Entrepreneur background and characteristics
- Sustainable entrepreneurship
- Reliance Story
- Corporate entrepreneurship
- Managerial versus entrepreneurial decision making
- Establishing a culture for corporate entrepreneurship
- Leadership characteristics of corporate entrepreneurs
- Learning from failure
- From Opportunity to Business Plan
- How to Identify an Opportunity
- Business Opportunity Evaluation
- New Entry Generation
- Competitive Advantages in New Entry Opportunity
- Assessing Attractiveness of Opportunity
- First Mover Advantages
- Risk Reduction Strategies
- Stages of a New Business
- Concept Stage
- Product Development Stage
- Sources of New Ideas
- Methods of Generating Ideas
- Does R&D Spending Correlate to Being the Most innovative
- Trust in Business
- Trend
- Important Elements of Business Development
- Creative Problem Solving
- Innovation
- Defining a New Innovation (Product or Service)
- Classification of New Products or Services
- Evaluation Criteria
- E-Commerce
- What is Skill India initiative?
- Micro Enterprises
- MUDRA
- Roles and Responsibilities of MUDRA
- Atal Innovation Mission (AIM)
- Start Up India Initiative
- Startup India Seed Fund Scheme
- Aspire - Small Business Ideas for Rural Areas in India
- Dairy Entrepreneurship Development Scheme (DEDS)
- Venture Capital Assistance Scheme
- The Software Technology Park (STP) scheme
- Micro, Small and Medium Enterprises Development
- Micro, Small and Medium Enterprises Development - Continue
- What Is Credit Guarantee?
- Showcasing
- Objectives of IREDA
- Information technology
- State Govt.mechanisms
- ESDM Under the scheme
- Introduction - Continue
- The 4 Types of Entrepreneurships
- Success Strategies for Entrepreneurs
- Strategies for Personal Growth as an Entrepreneur
- Strategies for Personal Growth as an Entrepreneur
- Six Entrepreneurial and business growth strategy examples
- Franchising
- Franchising
- Types of Franchisees
- Joint Ventures
- Economies of Scale
- Merger or Acquisition
- Pros of mergers
- Cons of mergers
- Reasons that Cause Failure of Mergers and Acquisitions
- What is a vision statement?
- Vision statement
- Why does a company have to have a vision?
- Dual Components of the Company Vision
- Envisioned Future
- Vision statement sound mystical
- Developing a company vision Introduction
- Know your Goals
- Consider your company’s values
- Build upon your mission statement
- Keep it simple and straightforward
- Keep it Definitive
- Be forward thinking
- Establish timeframes
- Just write your vision statement!
- How To Use & Communicate Your Vision
- Measure Progress Toward Your Vision
- Vision statement templates and resources
- Visions Don’t Need to Be Set in Stone
- Interview - Marker Movement Introduction
- Tell me something about yourself?
- Tell me little more about your Business?
- What’s your enterprise called?
- Can you elaborate entire cycle?
- How you decide pricing?
- What is your entire routine?
- Can you tell me how try to optimize the pricing and time that you have?
- How the ideation Process?
- What is your experience from multiple vendors?
- Can you take me through the pros and pain points of your business
- What is your Special experience in Party?
- Can you give some advice entrepreneur?
- Cases on New Service Development
- Cases on the Service Encounter Triad
- Cases on Supporting Facility & Process Flows
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
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