Track
Service Management
Duration
30 hours
Skill Level
Beginner
Language
English
About this Course
Explore the Indian financial system, banking operations, and the basics of taxation.
Learning Mode: Learn at ALC or at Home
Detailed Course Curriculum
Hands-on module breakdown aligned with MKCL production standards and industry requirements.
- Introduction to Indian Financial Systems
- History of Indian Banking
- Institutional Vs Non-Institutional
- Role of Banks in Economic Development
- Key Takeaways
- Different Roles of a bank
- Bank’s Duties
- Bank’s Rights
- RBI
- Commercial Banks
- Cooperative Banks
- Bank Operations
- How Does a Bank make money?
- Various Sources of Bank Income
- Taking Deposits
- Providing Loans
- Maintaining Records of Transactions
- Facilitating the Monetary Economy
- Case Study - Debt recovery
- RBI
- Guidelines to Commercial Banks
- Guidelines to Payments Banks
- Types of banks accounts (Savings, Current, Demat)
- Differences of Each account type
- Opening a bank account
- Pre - requisites and process
- Introduction to Types of banking customers
- Individual
- HUF
- Companies
- Trust
- Clubs
- Local authorities
- Firms
- Choosing a Bank
- What to consider when choosing a bank
- How to Choose a Bank Account
- Filling Necessary forms
- Bank and bank operations
- Nomination
- Debit Card
- Cheque book
- Account for minors
- Dormant account
- Closing of account
- Current account
- Interview of expert - Arpita Mishra
- Introduction to KYC
- Guidelines on KYC
- Customer Privacy
- UIDAI & Aadhar
- E-KYC
- Advantages of e-KYC
- Introduction to Physical Branch Operations
- Physical Branch
- Bank/Branch/ RBI Timings
- Types of Services at Branch
- Getting Service at Bank Counters
- What is a Home Branch
- Why branches are still important
- What are banking instruments
- Types of instruments
- Working with Cheques (writing, Depositing, Process of Clearing)
- Working with Demand Drafts
- Phone Banking Mobile banking
- ATM
- Internet banking/ Netbanking
- Introduction to Transferring Payments : Digital
- RTGS
- NEFT
- ECS/ NACH
- UPI Methods
- Introduction to Payment Wallets
- Benefits of Wallet Payments
- RBI Guidelines & Difference from Banks
- Using Payment Wallets
- Security Considerations
- Introduction to Using Netbanking/ Mobile Banking
- Transact
- Opening a Fixed Deposit
- Opening a Recurring Deposit
- Liquidate Fixed / Recurring Deposit
- Enquire
- Beneficiary Registrations
- Introduction to Taxes
- Taxes
- Who Pays Taxes in India
- Direct and Indirect Taxes
- How is Income Tax Collected?
- The Reason Why We Pay Taxes
- What is Tax Planning ?
- Importance of Tax Planning
- How Tax Planning Works ?
- Calculation of Income Taxable Income
- What is Dearness Allowance ?
- What is Capital Gain ?
- What are Capital Assets?
- Type of Capital Assets
- General Principles of Investing
- Why should you Invest?
- Time Value Of Money
- Calculation of returns
- Credit Rating of Investment Schemes
- Price earning ratios
- Understanding interest rates
- Interest Rate drivers
- Regulation by RBI to maintain interest rates
- Market Inflation - Deflation
- Term Structure of interest rates
- Concept of Compounding
- Banking Products
- Types of Deposits
- Interest Rate depending on Type.
- Fixing Tenure
- Opening an FD
- Non-Banking Deposit Schemes & Risks
- Introduction to Banking products: Retail
- Lockers
- Paying your bills online
- Aadhaar enrolment
- Bancassurance
- Interview Arpita Mishra - Banking Products – Retail
- Introduction to Banking Products : Loans
- What are loans
- Types of loans ( Secured vs Unsecured)
- EMI
- Eligibility
- Interest Rate
- Interview: Shashank Wagh
- Introduction to Working with Loans
- Disbursement of loan
- Loan Repayment
- Foreclosure
- Change in Interest & EMI
- Loan Takeover
- Interview: Shashank Wagh
- Introduction to Loan : Process Flow 1
- Documents necessary for applying for each type of loan
- Basic financial indicators for approving loans
- Compute loan repayment schedule
- Prepare summary sheet for loan file
- Credit Evaluation procedures
- Introduction to Loan : Process Flow
- Legal framework and laws concerning background of applicant
- Customer profiling concepts
- Administrative and clerical procedures
- Interview: Shashank Wagh
- Legal check
- Procedure for destruction/shredding of sensitive documents/documents
- Interview: Shashank Wagh
- Introduction to Default of loans
- Understanding Default of loans
- Types of default
- Consequences of default
- Introduction to Debt Recovery
- Debt collection
- Process of Debt Recovery
- The Evolving Scenario of Debt Recovery
- Introduction to Financial Analysis of an Individual
- Tracking Income and Expenses
- Set Goals to improve savings
- Investment schemes for beginners
- Credit Rating (CIBIL)
- Credit information companies
- Impact of credit on financial market
- How to maintain a good credit score
- Mr Sridhar interview
- a. Concept of Credit Rating
- b. How Does Credit Rating Work
- c. Credit rating vs credit score
- d. Credit reporting agencies
- e. Credit reporting agencies table
- f. Importance of credit rating
- g. Impact of Credit Rating
- h. How to keep Credit Scores high
- Credit Cards- What are they?
- Types of Credit Cards
- Interest & Charges
- Introduction to Insurance
- Type of insurance
- Purpose
- Introduction to Regulatory Framework: Insurance
- Regulatory Agencies
- Areas of regulation
- Functional of Regulatory Agencies
- Challenges in regulation
- Introduction to Insurance Instruments
- Types of insurance instruments
- What do Insurance Companies do with your money
- Importance of Insurance
- How to buy Insurance
- Precautions
- How much does Insurance cost
- Where to spend insurance money
- Introduction to General Insurance
- Types of Insurance
- Guidelines on General Insurance
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Ready to start Finance Foundations : Indian Banking and Taxes?
Join our upcoming batch at ZICA Kalyani center with certified instructors.
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