Service Management

Mastering Management: Objectives & Processes

Understand key management functions including planning, organizing, leading, and controlling.

Mastering Management: Objectives & Processes
Track Service Management
Duration 30 hours
Skill Level Foundation
Language English

About this Course

Understand key management functions including planning, organizing, leading, and controlling.
Learning Mode: Learn at ALC or at Home

Detailed Course Curriculum

Hands-on module breakdown aligned with MKCL production standards and industry requirements.

  • Definition Of Management
  • The 6 Ms Of Management
  • The Qualities Of Management
  • The Functions Of Management
  • The Essential Nature Of Management And Management Hierarchies
  • Essential Managerial Skills
  • Characteristics Of Highly Successful Companies
  • Technology
  • Globalisation
  • Productivity, Effectiveness, And Efficiency
  • Management - Science Or Art?
  • Definition Of Pluralism (Definition Template)
  • What Is Pluralism?
  • Types Of Pluralism
  • Pluralistic Approach To Industrial Relations
  • Technological & Innovative Environments
  • Invention & Innovation
  • Types Of Innovation
  • Balancing Incremental And Disruptive Innovation
  • The Ecological Environment
  • Business & Environment – The Interaction
  • Definition- Corporate Social Responsibility
  • Social Responsibility And Social Responsiveness
  • Definition- Social Responsiveness
  • Advantages And Disadvantages Of Social Responsibility
  • Reaction Or Pro action
  • Role Of Government
  • Introduction To Ethics
  • Definition- Ethics
  • The Case For ‘Ethics’
  • Institutionalizing Ethics
  • Factors For Raising Ethical Standards
  • Definition- Whistle Blower
  • Trust And Change Management
  • What Are Multinational Corporations?
  • History Of MNCs
  • Types Of MNCs
  • Characteristics Of A Multinational Corporation
  • Advantages And Disadvantages Of Multinational Corporations
  • Challenges For MNCs
  • The Future Of MNCs
  • Definition- Country Alliances
  • Country Alliances
  • Economic Blocs
  • Definition- Economic Blocs
  • European Union
  • North American Free Trade Agreement (NAFTA)
  • The Free Trade Area Of the Americas (FTTA)
  • Association Of Southeast Asian Nations (ASEAN)
  • Competitive Advantage
  • India’s Role In the World Economy
  • Span Of Control
  • Departmentation
  • Departmentation By Enterprise Function
  • Departmentation By Territory Or Geography
  • Departmentation By Customer Group
  • Departmentation By Product
  • Matrix Model Of Management Organisation
  • Pros And Cons Of Matrix Management Structures
  • Steps To Implement Successful Matrix Management Structures
  • Strategic Business Units
  • Implementation & Planning
  • Levels Of Management
  • Upper Level Of Management
  • Middle Level Of Management
  • Lower Level Of Management
  • The Role Of A Manager
  • What Is Management?
  • Definition- Management
  • Management Theories Or Thoughts
  • Evolution Of Management Thought
  • Fredrick Winslow Taylor And Scientific Management
  • Henri Fayol
  • Hawthorne Studies
  • Peter Drucker
  • Understanding Management
  • Functional Areas Of Management
  • Production Management
  • Marketing Management
  • Financial Management
  • Personnel Management
  • Effective Management
  • Effectiveness And Efficiency
  • Determinants Of An Effective Manager
  • Organization
  • Organizing
  • Organization Structure
  • Formal And Informal Organization
  • Organizing As A Process
  • Departmentalization
  • Narrow & Wide Span Of Management
  • Entrepreneurship
  • Intrapreneurship
  • Innovation And Entrepreneurship
  • Re-Engineering Organization
  • Organizational Structure, Authority And Power
  • Types Of Authority
  • What Is Power?
  • Authority Vs Power
  • Empowerment
  • Systems For Employee Empowerment
  • Centralization & Decentralization
  • Advantages & Disadvantages
  • Delegation
  • Delegation Of Authority
  • Types Of Delegations
  • Classification Of Delegation
  • Avoiding Failure Of Delegation
  • Overcoming Weak Delegation
  • Delegation: Advantages & Limitations
  • Organisation Planning
  • Organisational Inflexibility &Amp; Reorganisation
  • The Need For Readjustment And Change
  • Making Staff Work Effective
  • Avoiding Conflict By Clarification
  • Organisation Charts
  • Importance Of Informal Organisation & The Grapevine
  • Organisation Culture
  • The Influence Of Leaders On Organization Culture
  • Reasons For Having Strategies
  • Differences Between Strategy And Policy
  • The 5 P’S Of Strategic Planning
  • Crafting Strategic Planning Approaches
  • Strategic Planning Process
  • Swot Matrix
  • The Blue Ocean Strategy
  • Business Portfolio Matrix
  • Products And Services
  • Marketing Strategies
  • Definition- Marketing Strategies
  • Developing Marketing Strategies
  • Hierarchy Of Company Strategies
  • Industry Analysis
  • Generic Strategies
  • Premising & Forecasting
  • Forecasting
  • Delphi Technique
  • Definition: Objective
  • Objectives
  • Hierarchy Of Objectives
  • Economic Objectives
  • Social Objectives
  • Definition: Mission
  • Business Objectives
  • Objectives And Organisational Hierarchy
  • Multiplicity Of Objectives
  • How To Set Objectives
  • Quantitative And Qualitative Objectives
  • Management By Objectives
  • Benefits & Failures Of Management By Objectives
  • Introduction
  • Definition- Vision & Mission
  • Vision & Mission
  • Missions Or Purposes
  • Objectives Or Goals
  • Strategies
  • Definition- Strategy
  • Policies
  • Procedures
  • Rules
  • Programs And Budget
  • Definition- Planning Process
  • Case Study Gail
  • Steps Of Planning
  • Being Aware Of Opportunities
  • Establishing Objectives
  • Definition- Objectives
  • Developing Premises
  • Determining Alternative Courses
  • Evaluating Alternative Courses
  • Selecting A Course
  • Formulating Derivative Plans & Budgeting
  • Definition- Decision Making
  • Steps In Decision Making
  • Types Of Decisions
  • Factors Affecting Making Effective Decisions
  • Decision Making In Modern Management
  • Rational Decision Making & Its Process
  • Benefits And Limitations
  • Limited, Or “Bounded,” Rationality
  • Selecting Alternatives
  • Experience & Experimentation
  • Programmed And Non- Programmed Decision
  • Differences
  • Decision Making Under Certainty, Uncertainty And Risk
  • Decision Trees
  • The Creative Process
  • Insight And Logical Formulation
  • Group Decision Making
  • Advantages & Disadvantages Of Group Decision Making
  • The Creative Manager
  • Invention And Innovation
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

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Course Overview
  • Duration: 30 hours
  • Track: Service Management
  • Skill Level: Foundation
  • Language: English
  • Mode: Learn at ALC or at Home
  • Certificate: Official MKCL
Key Course Highlights:
  • Interpret the idea of management and the attributes of effective management.
  • Paraphrase the key managerial competencies and strategies for fostering them
  • Compare the corporate settings pertaining to technology, invention, and innovation.
  • Discover the ethical obligations of managers and their role in promoting social responsibility.
  • Interpret the idea of international management, in conjunction with country alliances and economic blocs, is being considered.
  • The notion of various forms of departmentalization and the roles played by each department in an organisation.
  • Paraphrase the different forms of organizational structures designed for the international or global context.
  • Review the various theories of management that have shaped and expanded the domains and developments within the field of management.
  • Review the notions of authority, power, and delegation, as well as the distinctions among them.
  • Interpret the idea of arranging, strategizing, and restructuring to enhance operational efficiency within an organization.
  • Paraphrase the process of strategic planning, incorporating diverse matrices employed by organizations to achieve success in their business endeavours.
  • Report Different categories of corporate goals and the hierarchical structure within organizations
  • Compare the notion of strategies, policies, rules, and procedures.
  • Paraphrase the stages of the planning process and the steps it entails
  • Interpret the Factors influencing the ability to make effective decisions in contemporary management.
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