Track
Service Management
Duration
120 hours
Skill Level
Advanced
Language
English
About this Course
Combine entrepreneurship with practical Excel-based tools for service business data tracking.
Learning Mode: Learn at ALC or at Home
Detailed Course Curriculum
Hands-on module breakdown aligned with MKCL production standards and industry requirements.
- Role of Services in an Economy Introduction
- The service sector
- Facilitation role of services in an economy
- Economic evolution
- Development and structure of services sector GDP in India
- Sectoral growth rate
- Remarkable growth observation in India’s service sector –an international comparison
- Sectoral Composition of GDP Growth
- Contribution of services sub-sectors to India’s GDP
- Reasons for the growth of Services in India
- Employment in the services sector
- Indian service sector
- Service sector in India: some issues & challenges
- Prospects for Growth in the Services Sector
- Role of Services in an Economy Introduction
- Hunting-and-Gathering Societies
- Horticultural and Pastoral Societies
- Agricultural Societies
- Preindustrial Society
- Features Of Pre-Industrial Society
- Transport Therefore Primitive
- Industrial Society
- Industrialisation in India
- Post-industrial Society
- Comparison of Societies
- Theories Explaining the Growth of Services
- Nature of Service Sector Introduction
- Nature of the Service Sector
- The Role of the Service Economy in Development
- The Defining Characteristics of a service
- Classification of Service
- Trivia Time
- White and Blue Collared Workers & The working class
- Technology Spawns Workplace Change
- The Twenty-first Century Career
- Nature of Service Sector Introduction
- The Twenty-first Century Career
- The Experience Economy
- The Business that sells an Experience
- Consumer Service Experience
- Business Service Experience
- Service Dominant Logic
- Foundation Premises of Service Dominant Logic
- Fundamental principles in detail
- Distinctive Characteristics of Service Operations
- Customer Participation
- Simultaneity
- Perishability
- Intangibility
- Heterogeneity
- Non-transferrable Ownership
- Service Package
- Supporting Facility
- Facilitating Goods
- Information and Data
- Explicit Service
- Implicit Services
- Grouping Services by Delivery Process
- Low Labour Intensity
- High Labour Intensity
- Low Interaction & Customization
- High Interaction & Customization
- Open System View of Service Operations Management
- Roles in Service Sector Introduction
- Ways of Identifying Service
- Consequences of Rapid Growth of Services
- How recession affects service
- Human resources in the age of Service
- Human resources in the age of Service continue
- Outsourcing
- Roles in Service Sector
- The Trade Sector
- The Tourism Sector
- The Shipping Sector
- The Port Services Sector
- The Storage Services Sector
- The Telecom Sector
- The Real Estate Sector
- The IT Sector
- The Accounting Sector
- The Research and Development Sector
- The Legal Sector
- The Consultancy Sector
- The Construction Sector
- Service Functions
- IT Operation Management
- Service Desk - Internal and External
- Technical Management
- Applications Management
- Reporting
- Functions of the Service Desk
- Functions in the Service Sector an Interaction
- Human Resources
- HRD and HRM as functions of Human Resources
- Competitive Advantage
- Competencies, Culture, and Composition
- Differences in HRD between manufacturing sector and service sector
- Human Resource Planning
- Selection and Recruitment
- Training and Development of Employees
- Performance Management
- Overall Welfare of Employees
- Information Sharing
- Survey Management
- Compliance Management
- HR Technology Management
- Change Management
- Processes in Service Sector Introduction
- What is a Service Process
- Characteristics of Service Processes
- Steps of Managing a Service Process
- Elements of a Service Delivery System
- Types of Service Processes
- Degree or Level of Contact
- Differences between Service Industry Processes vs
- Manufacturing/Product-based processes
- Service Sector in India
- The IT and Fintech Sector
- The Travel and Tourism Sector
- The Media and Entertainment Industry
- The Logistics Industry
- Upcoming Trends in the Service Sector
- Career Path in the Service Sector
- Classification of Services
- The Service Sector in the Three-Part Economy
- Employment Scenario
- Service process
- Line operations
- Job Shop Operations
- Degree of Contact
- Service Offering cred fintech
- Developing and Maintaining the Service Process 1
- Developing and Maintaining the Service Process 2
- Service Process
- The 7 Step Process for Managing Service Processes
- Delivering excellent service
- Service Operation Functions
- Service Process
- Characteristics of service processes
- Service Location
- Customer Participation and Interaction
- Steps for managing service processes
- New and Upcoming Sectors: Processes in Service Sector Introduction
- Challenges in designing a process
- Phases of service process
- Improvement techniques for service industries
- Cost of delay of service processes
- What is Service Design by Yosef Shuman
- Village Volvo
- Xpresso Lube
- Walmart
- Air Deccan
- OYO Hotels
- Cloud Kitchens
- Telecom industry
- MyGate Application
- New Age Applications
- New Age Applications- 2
- New Age Applications- 3
- Types of service sectors in India
- Differentiators of the service sector in India
- Challenges faced by the service sector in India
- Service Sector in India
- Opportunities for the Service Sector in India
- Advantages of the Service Sector in India
- What’s New in Services
- Opportunity Recognition & The Opportunity Assessment Plan
- Nature of International Entrepreneurship
- Importance of International Business to the Firm
- Motivations to Go Global
- Available Distribution System
- Strategic Effects of Going Global
- Foreign Market Selection
- Entrepreneurial Entry Strategies
- Entrepreneurial Partnering
- Implications for the Global Entrepreneur
- Information Sources
- International Vs Domestic Business (PESTEL Analysis)
- Culture
- Aspects of International Trade
- The nature of entrepreneurship
- Entrepreneur background and characteristics
- Sustainable entrepreneurship
- Reliance Story
- Corporate entrepreneurship
- Managerial versus entrepreneurial decision making
- Establishing a culture for corporate entrepreneurship
- Leadership characteristics of corporate entrepreneurs
- Learning from failure
- From Opportunity to Business Plan
- How to Identify an Opportunity
- Business Opportunity Evaluation
- New Entry Generation
- Competitive Advantages in New Entry Opportunity
- Assessing Attractiveness of Opportunity
- First Mover Advantages
- Risk Reduction Strategies
- Stages of a New Business
- Concept Stage
- Product Development Stage
- Sources of New Ideas
- Methods of Generating Ideas
- Does R&D Spending Correlate to Being the Most innovative
- Trust in Business
- Trend
- Important Elements of Business Development
- Creative Problem Solving
- Innovation
- Defining a New Innovation (Product or Service)
- Classification of New Products or Services
- Evaluation Criteria
- E-Commerce
- What is Skill India initiative?
- Micro Enterprises
- MUDRA
- Roles and Responsibilities of MUDRA
- Atal Innovation Mission (AIM)
- Start Up India Initiative
- Startup India Seed Fund Scheme
- Aspire - Small Business Ideas for Rural Areas in India
- Dairy Entrepreneurship Development Scheme (DEDS)
- Venture Capital Assistance Scheme
- The Software Technology Park (STP) scheme
- Micro, Small and Medium Enterprises Development
- Micro, Small and Medium Enterprises Development - Continue
- What Is Credit Guarantee?
- Showcasing
- Objectives of IREDA
- Information technology
- State Govt.mechanisms
- ESDM Under the scheme
- Introduction - Continue
- The 4 Types of Entrepreneurships
- Success Strategies for Entrepreneurs
- Strategies for Personal Growth as an Entrepreneur
- Strategies for Personal Growth as an Entrepreneur
- Six Entrepreneurial and business growth strategy examples
- Franchising
- Franchising
- Types of Franchisees
- Joint Ventures
- Economies of Scale
- Merger or Acquisition
- Pros of mergers
- Cons of mergers
- Reasons that Cause Failure of Mergers and Acquisitions
- What is a vision statement?
- Vision statement
- Why does a company have to have a vision?
- Dual Components of the Company Vision
- Envisioned Future
- Vision statement sound mystical
- Developing a company vision Introduction
- Know your Goals
- Consider your company’s values
- Build upon your mission statement
- Keep it simple and straightforward
- Keep it Definitive
- Be forward thinking
- Establish timeframes
- Just write your vision statement!
- How To Use & Communicate Your Vision
- Measure Progress Toward Your Vision
- Vision statement templates and resources
- Visions Don’t Need to Be Set in Stone
- Interview- Marker Movement Introduction
- Tell me something about yourself?
- Tell me little more about your Business?
- What’s your enterprise called?
- Can you elaborate entire cycle?
- How you decide pricing?
- What is your entire routine?
- Can you tell me how try to optimize the pricing and time that you have?
- How the ideation Process?
- What is your experience from multiple vendors?
- Can you take me through the pros and pain points of your business
- What is your Special experience in Party?
- Can you give some advice entrepreneur?
- Cases on New Service Development
- Cases on the Service Encounter Triad
- Cases on Supporting Facility & Process Flows
- Basics of Computer Typing
- Basics of Data Entry and various formats
- Different Avenues of Computer Typing & Data Entry
- Career opportunities in the world of Data Entry
- Let’s Type Something
- Please type displayed paragraph
- Few Questions related to typing
- Why Learn Typing?
- What is Keyboarding?
- Need for Typing
- Typewriters To Computers
- Types of keyboards
- Ergonomic Keyboards
- PDA Keyboards
- Keyboard Layout
- QWERTY Keyboard
- Data Entry
- What is Touch Typing?
- What is Muscle Memory?
- Names of Fingers
- Finger Placements
- Practice Makes Perfect
- Minimise Hand Movements
- How to Measure Progress?
- Correct Posture
- The Space Bar
- The Enter Key
- Learning the G and H Keys
- Learning the Apostrophe Key
- Using Keys
- Learning the E and I Keys
- Learning the W and O Keys
- Learning the Q and Y Keys
- Learning the P and T Keys
- Using Keys
- Learning the C and Comma Keys
- Learning the X and Period Keys
- Learning the Z and Slash Keys
- Learning the B and N Keys
- Learning the Tab Key
- Using Keys
- Typing Tips
- Typing Tips
- Using Number Keys – 1 to 5
- Using Number Keys – 6 to 9 and zero
- Learning the Square Brackets and Back Slash Keys
- Typing Tips
- Learning the Minus, Equals and Grave Accent Keys
- Touch Typing on the Number Pad
- Num Pad Home Row Positions
- Index Finger Keys
- Typing Tips
- Middle Finger Keys
- Ring Finger Keys
- Little Finger Keys
- Google Docs
- Adobe PageMaker
- CorelDRAW
- Adobe InDesign
- Microsoft Word
- Microsoft Excel
- Open Office Calc
- Open Office Writer
- Undoing and Redoing
- Editing Modes
- Need for Data Conversion
- Skills Required for Data Entry
- Types of Data Entry Jobs
- Data Entry Jobs in Industrial Sector
- Data Entry Jobs in Medical Sector
- Related Jobs
- Types of Data
- Data Validation
- Data Categories
- Data Correctness
- Compiling Data
- Data Entry Tools
- Scanning
- OCR
- Data Conversion for the Web
- Other Conversions
- Data Entry Pay Scales
- Factors affecting Pay Scale
- Legal Documents
- Other Documents
- Medical Transcription
- Stamp Papers
- Bank Documents
- KYC Details
- Loan Applications
- Form Entries
- Publications
- Types of Typists
- Google Docs - Voice Typing
- Introduction to Functions, Common Types of Arguments, Parts of Functions
- Advanced Aspects of Functions, Searching for a Function
- Using the Functions
- Using the SUM and AVERAGE Functions
- Using the IF Function
- Analysing the IF Function
- Using the OR Function
- Using the AND Function
- Using the OR Operator Function
- Nesting the IF Statement
- Analysing the Nested IF Function
- Using the NOT Function
- Using the SUMIF Function
- Using the SUMIFS Function
- Using the AVERAGE and MEAN Functions
- Using the MODE Function
- Using the MEDIAN Function
- Area and Volume Calculations
- Rounding Decimal Places
- MOD and INT Functions and Uses
- Using the Random Function
- Using the RANDBETWEEN Function
- EMI Calculations
- Calculating Monthly Instalment and Interest
- Calculating Principal Amount
- Calculating Balance Amount
- Using PV Function
- Using FV Function
- The CHOOSE Function
- Using the MATCH Function
- Using the INDEX Function
- Using the MATCH and INDEX Functions Working Together
- The CELL Function and Determining File or Sheet Names
- Using the ISBLANK Function
- Error Checking Using the ISERROR Function
- Error Checking Using the IFERROR Function
- OFFSET Function: Display the Value in Cell
- OFFSET Function: Calculating a SUM
- OFFSET Function: Creating a Dynamic Named Range
- Using the INDIRECT Function
- INDIRECT Function to Build Dynamic Formulas
- Using the LOOKUP Function
- Using the VLOOKUP Function
- Using the HLOOKUP Function
- VLOOKUP in Live Action
- Lookups Nested Within Lookups
- Working with Date and Time in Excel
- Using the YEAR, MONTH, DAY, HOUR, MINUTE AND SECOND Functions
- Calculation Between Two Dates
- Calculating Person’s Age Using Excel
- Using Functions to Serialize Date
- Using the TIMEVALUE Function
- LEFT: Text Manipulation
- RIGHT: Text Manipulation
- LEN: String Extractions
- TRIM: String Extractions
- Changing Case Function
- CONCATENATE: Building Strings From Multiple Cells
- REPLACE and SUBSTITUTE: Two More String Manipulation Function
- Using the FIND and MID Text Functions
- FIND and MID: Text Functions Working Together
- Formatting Numeric and Date Values Using TEXT
- IF ARRAY Formulas
- Transpose-Shift
- What-If Analysis Tools
- Using Goal Seek
- What are Scenarios?
- Possible Scenarios
- Naming Cells
- Creating a Scenario
- Second Scenario
- Third Scenario
- Viewing a Scenario
- Quick Access to Scenarios
- Merging Scenarios
- Other Scenarios
- Merging Process
- The Merge Scenarios Window
- Types of Scenario Summaries
- Creating Scenario Summary
- Understanding Scenario Summary
- Creating Scenario PivotTable Report
- Modifying Scenario PivotTable Report
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Ready to start Service Entrepreneurship and Data Management with Excel?
Join our upcoming batch at ZICA Kalyani center with certified instructors.
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