Track
Service Management
Duration
30 hours
Skill Level
Foundation
Language
English
About this Course
Develop clear and effective business writing skills for emails, reports, proposals, and more.
Learning Mode: Learn at ALC or at Home
Detailed Course Curriculum
Hands-on module breakdown aligned with MKCL production standards and industry requirements.
- Importance of Communication
- Difference between Creative & Business Writing
- Formats of Business Writing
- Categories of Business Communication - Internal Operational Communication
- Categories of Business Communication - External Operational Communication
- Categories of Business Communication - Continued
- Identify the form of communication
- Interview_Joanne
- Communication Networks of an Organisation
- Horizontal Communication
- Vertical Communication
- Upward Communication
- Importance of Formal Communication
- Components and Types of Informal Communication
- Importance of Effective Communication
- Case Study 1: The Mysterious Memo
- Case Study 2: Too Many Pages
- Case Study 3 : The Whatsapp Case
- Case Study 4: Discount Gone Wrong
- Case Study 5: Several Resignations
- Carrying out Business Communication Effectively
- Essential Features of Business Writing: Planning & Drafting
- Definition: Editing
- Essential Features of Business Writing: Tense & Spelling
- Simple Word Alternatives
- Essential Features of Business Writing: Choice of Words
- Constructing Effective Sentences
- Definition: Paragraph
- Components of a Paragraph
- Tone of Business Writing
- Barriers to Communication
- Intrapersonal Barriers
- Interpersonal Barriers
- Language Barrier
- Cultural Barrier
- Overcoming Communication Barriers
- Understanding the Receiver
- Selecting the Right Channel
- Importance of Timely Feedback
- Cultural Awareness
- Emotional Intelligence
- Definition: Business Letter
- Case Study 1: Urjeet’s Business Letter
- Consequences of Bad Business Letter Writing
- Characteristics of Well Written Business Letters
- Types of Business Letters
- Characteristics of Well Written Business Letters
- Formatting Requirements of Business Letters
- Case Study: Urjeet’s Business Letter Continued
- Introduction to Business Letters
- Basics of a Business Letter
- Types of Business Letters
- Contents of a Business Letter
- Business Letter Styles
- How to Start a Business Letter
- Encloser
- Definition: Order Letters
- Format of a Order Letter
- Writing an Order Letter
- Order Letter Template
- Definition: Tender
- Tender Cover Letter Rules
- Tender Qualification Criteria
- Tender Tips and Strategy
- Changes in Communication
- Definition: Smoke Signals
- Evolution of Communication
- The Way We Communicate
- Modern Forms of Communication - Fax
- Definition: Internet and ISP
- Modern Forms of Communication – Email
- Consequences of Miscommunication
- Definition: Communication
- Essential Components of Communication
- Concept of Business Communication
- Definition: Business Communication
- Importance of The Internal Communication
- Methods and Importance of Business Communication
- Format of a Memo
- Format of a Notice
- Definition: Agenda
- Elements of an Agenda
- Sample: Agenda Format
- Importance of an Agenda
- Minutes of Meeting
- Importance of Minutes of Meeting
- Format of Minutes of Meeting
- What to include in a thank you letter
- How to write a thank you email
- Tips to writing a thank you letter
- Definition: Business Report
- Introduction: Transport India awards
- Types of Reports: Informal Reports/ Formal report
- Contents of a Report
- Definition: Conclusion
- Contents of a Report: Back Section
- Group Reports
- Types of Short Report
- Definition: Report
- Checklist for Report writing
- Definition of scope
- Elements of a Report
- Scope of Report
- Building a Report
- Phases of Writing a Report
- Planning a Report
- Importance of Report Writing
- Importance of Re-Reading
- Stages of Research
- Writing a Report
- Structure of a Report
- Definition: Report
- Definition: Solicited Report
- Contents of a Report
- Features of a Good Report
- Difference between Report and Essay
- Report Writing Checklist
- Organization of Report
- Language and Layout
- Definition: Curriculum Vitae
- Building a Resume: Step 1
- Building a Resume: Step 2
- Building a Resume: Continued
- Interactive Session - Comprehension
- Letter Writing: Personal Leave of Absence
- Definition: Requisition Letter
- Requisition Letter: Sample
- Letter Analysis
- Emotion in Written Communication
- Letter Reformulation
- Setting Boundaries
- Definition: Contract
- Types of Contracts
- Definition: Confidentiality Clause
- Confidentiality Clause Continued
- Vender Contracts
- Formulating Business Agreements
- Business Contract Template
Eligibility Criteria
• Basic knowledge of computers and keen desire to build skills in this field.
• Open to students, job seekers, and working professionals.
• Open to students, job seekers, and working professionals.
Official Certification
• Official MKCL KLiC Certificate upon successful completion of the course and evaluations.
Work-Centric Learning Approach
• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
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